Meet the team

My name is Charlene, and I am the proud founder and owner of Compassionate Home Care (CHC). With over 20 years of experience in the healthcare sector, my journey has been shaped by a deep passion for delivering person-centered care and making a meaningful difference in people’s lives.

I began my career as a care assistant in local residential homes, where I earned my NVQ Level 2 and 3 qualifications in Health and Social Care. My dedication to professional development led me to the University of the West of England, where I graduated with a Honours degree in Mental Health Nursing.

Since then, I’ve had the privilege of working across a wide range of healthcare settings—including psychiatric hospitals, recovery homes, and specialist community services. My work has involved supporting individuals with both basic and complex needs, and it was through these experiences that I developed a particular passion for working with people living with dementia.

The idea for Compassionate Home Care was born from a growing awareness of a gap in transitional care services. I saw firsthand how many individuals could benefit from the opportunity to leave hospital settings and continue their recovery at home—surrounded by the comfort and familiarity of their own environment. CHC was established to provide that option: high-quality, tailored care delivered with compassion, consistency, and dignity.